Privacy Policy

Last updated: January 2026

SafeHome Diagnostics ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our senior home safety diagnostic services.

1. Information We Collect

We collect information in several ways to provide you with accurate home safety assessments and maintain communication about our services.

Contact and Inquiry Information

When you contact us through our website, email, or phone, we collect:

• Your name and contact details (email address, phone number)
• Your postal address (to understand the location of the home requiring assessment)
• Details about the senior or household member for whom you are seeking services
• Descriptions of safety concerns, hazards, or maintenance issues you have noticed
• Any other information you voluntarily provide in your message or inquiry form

Assessment and Service Information

If you proceed with a diagnostic assessment, we may collect:

• Photographs or notes documenting home conditions and specific hazard zones
• Information about your home's layout, age, and current maintenance state
• Details about mobility, accessibility, or safety concerns specific to the resident
• Records of our diagnostic findings and recommended interventions

Website Usage Information

We may collect non-personally identifiable information about how you use our website:

• Browser type and operating system
• Pages visited and time spent on each page
• Referring website or search terms used to find us
• IP address (for security and analytics purposes only)

We may use analytics tools to understand visitor behavior and improve our website. These tools may set cookies or similar tracking technologies on your device.

2. How We Use Your Information

SafeHome Diagnostics uses the information we collect for the following purposes:

• Service Delivery: To respond to your inquiry, schedule assessments, conduct home safety diagnostics, and provide tailored maintenance solutions and recommendations.
• Communication: To contact you about your assessment, share findings, discuss service options, and follow up on recommendations.
• Safety Documentation: To create diagnostic records and before-and-after documentation that demonstrates the specific hazards identified and interventions applied.
• Service Improvement: To analyze feedback, understand common safety concerns, and refine our diagnostic methodology and service offerings.
• Website Optimization: To improve website functionality, user experience, and content based on how visitors interact with our site.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations in Italy and the European Union.

3. Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect the functionality of our website.

We do not use cookies for marketing or third-party advertising purposes.

4. Sharing of Information

SafeHome Diagnostics does not sell your personal information. We may share your information only in the following circumstances:

Service Providers and Processors

We may share information with trusted third-party service providers who assist us in delivering our services, such as:

• Email and communication platforms
• Website hosting and analytics providers
• Contractors or specialists involved in specific home assessments or interventions (only with your consent)

These service providers are contractually obligated to use your information only for the purposes we specify and to maintain the confidentiality and security of your data.

Legal Requirements

We may disclose your information if required by law, court order, or government authority, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with legal obligations.

• Contact Inquiries: Retained for up to 2 years, unless you request deletion sooner.
• Assessment Records: Retained for up to 5 years to support service follow-up, documentation of outcomes, and potential future assessments.
• Website Analytics: Aggregated data is retained for up to 1 year; individual identifiers are anonymized or deleted sooner.

You may request deletion of your personal information at any time by contacting us, subject to legal retention requirements.

6. Your Rights and Choices

As a resident of Italy and the European Union, you have rights under the General Data Protection Regulation (GDPR) and Italian data protection law:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You can request that we correct inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your personal information, subject to legal obligations.
• Right to Restrict Processing: You can request that we limit how we use your information.
• Right to Data Portability: You have the right to receive your information in a structured, commonly used format and to transmit it to another organization.
• Right to Object: You can object to certain processing activities, including direct marketing.
• Right to Withdraw Consent: If we rely on your consent to process information, you may withdraw that consent at any time.

To exercise any of these rights, contact us using the information provided in the "Contact Us" section below.

7. Data Security

SafeHome Diagnostics implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure communication channels for sensitive information
• Restricted access to personal data within our organization
• Regular review of our data handling practices
• Confidentiality agreements with service providers and staff

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use our services at your own risk.

8. Third-Party Links

Our website may contain links to third-party websites and services that are not operated by SafeHome Diagnostics. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites before providing your information.

9. Children's Privacy

Our services are designed for adult children and seniors seeking home safety solutions. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

10. International Data Transfers

SafeHome Diagnostics is based in Milan, Italy, and operates within the European Union. Your personal information is processed and stored within the EU in compliance with GDPR. If information is transferred outside the EU, we ensure appropriate safeguards are in place.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

Your continued use of our website and services following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or need to report a privacy concern, please contact us:

We will respond to your request within 30 days or as required by applicable law.

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Italian Data Protection Authority (Autorità Garante per la Protezione dei Dati Personali).